Frequently Asked Questions

Welcome to the Jackies Kid FAQ page. Below you’ll find answers to the most common questions about our products, orders, shipping, payments, and returns. If you need additional help, our customer support team is always happy to assist.

1. ABOUT JACKIES KID

Who owns Jackies Kid?

Jackies Kid is owned and operated by AHE BUYS LTD, a registered UK company.

Company Registration Number: 16941579
Registered Address:
17 King Edwards Road,
RUISLIP, London,
HA4 7AE,
United Kingdom

What products do you sell?

We specialize in toys for children, including fun, educational, and creative play items designed to bring joy while supporting development.

2. ORDERING

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.

3. SHIPPING & DELIVERY

Do you offer free shipping?

Yes! We offer FREE SHIPPING on all orders, with no minimum purchase required.

How long does shipping take?

Our shipping timeline is as follows:

  • Handling / Processing Time: 1–3 business days

  • Shipping Time: 4–8 business days

  • Estimated Total Delivery Time: 5–11 business days

Delivery times are estimates and may vary due to external factors.

Where are orders shipped from?

Orders are shipped from our UK warehouse:

Warehouse Address:
28 Chilwell Gardens
Watford WD19 6NA
United Kingdom

Will I receive tracking information?

Yes, once your order is dispatched, you will receive tracking details by email when available.

4. RETURNS & REFUNDS

What is your return policy?

We offer a 30-day return policy from the date of delivery.

Do returns cost anything?

No. Returns are completely free, with:

  • No return shipping fees

  • No restocking fees

How do I request a refund?

Contact our support team with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?

Refunds are processed after we receive and inspect the returned item. The time it takes to appear depends on your payment provider.

5. PAYMENTS

What payment methods do you accept?

We accept secure payments via trusted third-party payment processors. Available options are displayed at checkout.

Is my payment information safe?

Yes. All transactions are encrypted, and we do not store your payment card details.

6. DAMAGED OR INCORRECT ITEMS

What if my item arrives damaged or incorrect?

Please contact us immediately with photos of the issue. We will resolve it promptly at no cost to you.

7. CUSTOMER SUPPORT

How can I contact customer service?

You can reach us using the following details:

📧 Email: info@jackies-kid.com
📞 Phone: +44 121 409 0822

Customer Service Hours (GMT):
Monday – Friday: 09:00 – 17:00
Saturday & Sunday: Closed

8. SAFETY & CHILDREN

Are your toys safe for children?

We carefully select products with safety and quality in mind. We recommend adult supervision and checking age guidelines provided on product pages.

9. LEGAL & POLICIES

Where can I find your policies?

Our full policies are available on our website, including:

10. STILL NEED HELP?

If your question isn’t listed here, please don’t hesitate to contact us. We’re always happy to help.